Vold Warranty, Shipment and Return Policy
At Vold, we are committed to providing you with a satisfying experience with every purchase. Below, we outline our warranty and return policy to ensure your peace of mind and confidence in our products:
Order Delivery:
Orders will be shipped within 3 to 5 business days from the confirmation date of your purchase. Delivery times depend on the carrier.
We are not responsible for late deliveries or other issues once your order has been shipped. If your order is returned due to non-receipt, the cost of reshipping will be your responsibility.
Vold is not responsible for customs fees, taxes, or delays in the destination country. These are the buyer's responsibility.
Sizing and Adjustments:
If the selected size is not appropriate, please ensure you choose the correct size before placing your order, as sizing and adjustment services are not available for international orders.
Note: Vold pieces, due to their handcrafted nature, may vary slightly in circumference and size.
Variations from Photography:
It is important to highlight that the images presented on our website are for reference only. Due to the artisanal nature of our glass pieces, they may exhibit slight variations from the photograph. Therefore, we do not accept returns or refunds based on discrepancies in appearance compared to the displayed image.
Care for Glass Pieces:
Given the delicacy of glass, it is crucial to handle our pieces with care. However, we are not responsible for damage caused by accidental drops or isolated incidents. If you receive a damaged piece, the customer must contact us within 5 business days to arrange a replacement.
Responsible Use:
Vold does not assume responsibility in cases where a piece is damaged due to misuse by the customer, such as applying excessive force that may result in breakage and possible injury. By purchasing our products, the customer accepts the inherent risks associated with handling glass jewelry.
Exchanges and Returns:
Due to the nature of our products, exchanges and returns are not available for international orders. Customers are encouraged to choose carefully before completing their purchase, as we do not accept returns or offer refunds for any reason.
Other Aspects:
- Customized or modified pieces are not eligible for return or exchange.
- The warranty covers manufacturing defects for 5 days after delivery, excluding damages caused by misuse.
We appreciate your trust in our products and are here to provide you with the best possible service. If you have any questions or additional requests, please do not hesitate to contact us.
Thank you for choosing Vold.